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Understanding types of tickets/emails coming to our HelpDesk (Zoho Desk)

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Version: 1.1 February 2023

Last modified: 25ht of February 2023

Author: Ishi

Audience: Bookings manager

Abstract: The following article lists the different types of message (also called tickets) that are coming to our HelpDesk system Zoho Desk. You may click on each type to understand how to process them correctly.

  1. Different types of questions
  2. Booking notifications (subject: “New Student booking”)
  3. Applications for Yoga, Tantra or Breathwork teacher training courses
  4. Refund requests
  5. Messages from Yoga Alliance
  6. Yoga and Tantra TTC volunteering applications
  7. Regular volunteering applications
  8. Requests to schedule a meeting with a senior teacher
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