General Know How

Version: 3.9, January 2020
Last update: 13th of February 2024

Author: Ishi
Audience: All Samma Karuna permanent staff

Abstract: This document contains the collective knowledge of Samma Karuna to aid better business administration every day.

• You can find an answer to most of your questions regarding internal procedures at our internal knowledge base located on the following link: https://kb.sammakaruna.org. Password: HaveAGreatDay

• You can find most answers to students questions at our public knowledge base, located at: https://www.sammakaruna.org/frequently-asked-questions-faq/

• Every Monday at 9:00am there is a staff meeting that lasts for about one hour. Every member of staff is expected to attend.

• The phone number of Samma Karuna is +66 (0) 02 566 04789.

• The website of our school is: www.sammakaruna.org

• Each member of staff will be assigned one or more roles as part of his/her responsibilities at the school.

• Every staff member executes one or more roles in the organization.

• We use Google Drive as our cloud server to store all documents of the school, and we call this the “repository”. As a member of staff you should be given access to it. Usually access rights to Google Drive are already linked to the email account we provided you. This means that you can use the same email credentials you have to access your email to access Google Drive. The general folder of the repository of the school is called “Samma Karuna”.

• The general document of “Roles and Responsibilities” that specifies the task and responsibilities of every role is called “New Roles & Responsibilities UPDO – Samma Karuna.” This can be found at: Google Drive/Samma Karuna/Know How Shared/Managers and Chiefs basic training
  
• The general reports guide for every role is available on the General guide of corporate reports.

• Every role at Samma Karuna has a supervisor and a backup role (usually the supervisor of a role is the backup as well). See the diagram after this section to understand who supervises and performs backup in the organization.

• Any member of staff that cannot perform his/her responsibilities has to inform their supervisor and backup as soon as possible (confirmation of acknowledgment is required).

• Every Monday at 11am is the Community Meeting at the school. During this time, students, volunteers, teachers and staff members gather to introduce new members of the community, talk about classes and workshops, and discuss general topics within the community.

• We schedule weekly purchases in Thong Sala on Tuesdays and Fridays. Staff members can request items they need by setting a task on Zoho Forms App, folder: Purchese Request.
  All requests are subject to approval.

• There is a staff timetable file called “Staff Timetable – Samma Karuna” that specifies working days and hours of every member of staff (including yours). This file is located in: Google Drive/Samma Karuna/Know How Shared/Managers and Chiefs basic training

• No member of staff can change the date/time of their shift without approval from the General Manager.

• Holidays are subject to the General Manager’s approval and have to be requested in advance. There is Knowledge Base article (KB) specifying the holidays and visa-runs schema.
  
• No refunds can be offered in any case to customers. Refunds must be aprroved by the designated person in the UPDO document. In case you are requestd by a customer for a refund you should never confirm that, no matter how do you think this is refunable or not. Just let know the customer you will forward his request to management for consideration.

• The school has 5 multi-activity halls. A map of the campus is located between the restaurant and the stairs to the garden specifying the location of the halls, bungalows and campus facilities.
  
• The main program of the school is the Awakening & Healing program that runs throughout the year and the daily calendar of this program can be found online at our website.

• The other main courses offered by the school are the Yoga Teacher Training Course (4 weeks long), Tantra Teacher Training Course (4 weeks long), the Breathwork Facilitator Training Course and the Detox Program. Further information about all these programs can be found at our website.

• There is noble silence in the school from 10pm to 8am. During this time we recommend that our residents remain silent and avoid making loud noises.

• There is a list of emergency numbers in the event of any issues on the campus outside the Welcome Center working hours. This list is located at the left hand side of the main Welcome Center door.

• About once a month, we organize a team building activity with all staff members.

 Please Note:

• Any person that wishes to hold a workshop or event at the school, volunteer or teach regular classes at the school has to first apply online at our website.