General Know How

Version: 3.9, January 2020
Last update: October 2025

Author: Ishi
Audience: All Samma Karuna permanent staff

Abstract: This document contains the collective knowledge of Samma Karuna to aid in better business administration every day.

• You can find an answer to most of your questions regarding internal procedures at our internal knowledge base located on the following link: https://kb.sammakaruna.org. Password: HaveAGreatDay

• The phone number of Samma Karuna is +66 (0) 02 566 04789.

• The website of our school is: www.sammakaruna.org

• We use Google Drive as our cloud server to store all documents of the school, and we call this the “repository”. As a member of staff, you should be given access to it. Usually, access rights to Google Drive are already linked to the email account we provided you. This means that you can use the same email credentials you have to access your email to access Google Drive. The general folder of the school’s repository is called “Samma Karuna”.
  
• Each member of staff will be assigned one or more roles as part of his/her esponsibilities at the school.

• The general document of “Roles and Responsibilities” that specifies the tasks and responsibilities of every role is called “New Roles & Responsibilities UPDO – Samma Karuna.” This can be found at: Google Drive/Samma Karuna/Know How Shared/Managers and Chiefs basic training
  
• The general reports guide for every role is available on the General guide of corporate reports.

• Every role at Samma Karuna has a supervisor and a backup role (usually the supervisor of a role is the backup as well).

• Any member of staff who cannot perform his/her responsibilities has to inform their supervisor and backup as soon as possible by WhatsApp Message and after that by phone call (so that your supervisor is aware you cannot come).

• Every Monday at 12pm is the Community Meeting at the school. During this time, students, volunteers, teachers and staff members gather to introduce new members of the community, talk about classes and workshops and discuss general topics within the community.
  All members of the Welcome Center (except one on duty) and teachers are expected to attend.

• If you need to buy something for your job, you can request it by filling up this Zoho Forms App, folder: Purchese Request.
  All requests are subject to approval. (NOT IN SERVICE FOR NOW)

• There is a staff timetable file called “Staff Timetable – Samma Karuna” that specifies working days and hours of every member of staff (including yours).
  
• Extra working hours exceeding 2 hours per month must be pre-approved in writing by your duty manager to be paid.

• Holidays are subject to the Director’s approval (currently Ishi) and have to be requested in advance. There is Knowledge Base article (KB) specifying the holidays and visa-runs schema.
  
• No refunds can be offered to customers in any case. Refunds must be approved by the designated person in the UPDO document. If a customer requests a refund, you should never confirm it, no matter how you think it is or isn’t refundable. Just let the customer know you will forward his request to management for consideration.

• The school has 4 multi-activity halls. A campus map is located between the Welcome Center and the stairs to the garden, showing the locations of the halls, bungalows, and campus facilities.
  
• The school’s main program is the Awakening & Healing program, which runs throughout the year, and its daily calendar can be found on our website. This program is also called “Tantra and Breathwork Awakening Program” or “Yoga of the Heart Awakening program”.

• The other main courses offered by the school are the Yoga Teacher Training Course (14 days or 4 weeks long), Tantra Teacher Training Course (2 or 4 weeks long), the Breathwork Facilitator Training Course (12 or 26 days) and BioDevelopment Facilitator Training course (3 or 6 days). Further information about all these programs can be found at our website.

• There is a noble silence in the school from 11 pm to 9 am. During this time, we recommend that our residents remain silent and avoid making loud noises.

• There is a list of emergency numbers for issues on campus outside the Welcome Center’s working hours. This list is located on top of the welcome center desks.

• About once a month, we organize a team-building activity with all staff members.

 Please Note:

• Any person who wishes to hold a workshop or event at the school, volunteer, or teach regular classes at the school has to first apply online at our website (menu Join Us). Avoid providing personal contact details of the teachers.